What is a Patient Services Assistant?
A Patient Services Assistant (PSA) is a healthcare professional who provides administrative and support services in medical settings, such as hospitals, clinics, or doctors’ offices. Their primary responsibilities include assisting patients with scheduling appointments, managing patient records, handling billing and insurance claims, and coordinating communication between patients and healthcare providers. They also ensure that patients have a positive experience by addressing their concerns, answering questions, and facilitating smooth interactions with medical staff. PSAs play a crucial role in the overall patient care process by helping to streamline administrative tasks and maintain efficient operations within a healthcare facility.