What is a Patient Services Assistant?

A Patient Services Assistant (PSA) is a healthcare professional who provides essential administrative and support services in various medical environments, including hospitals, clinics, and doctors’ offices.

Their primary responsibilities involve managing patient appointments, maintaining medical records, handling billing and insurance processes, and facilitating communication between healthcare providers and patients.

By addressing questions and concerns, they help ensure a smooth experience for patients while coordinating interactions with the medical staff.

To become a Patient Services Assistant, a minimum of a high school diploma or equivalent is typically required. Some employers may prefer candidates with additional certification in medical administration or relevant healthcare experience.

Salaries for Patient Services Assistants generally range from $24,000 to $46,000 per year, depending on experience and location, with an average hourly rate of approximately $16.29.